Privacy Policy

Overview

GrandChase.Space (“GrandChase”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy describes the personal data we collect, how and why we use it, who we share it with, and the choices and rights available to you.

Last updated: October 18, 2025.

Data We Collect

Depending on the services you use, we may collect:

• Identity & account data: name, date of birth, email, phone, postal address, government ID (for KYC), account numbers.
• Financial data: transaction history, balances, card details (tokenized), bank account information for transfers.
• Device & usage data: IP address, device identifiers, browser, pages visited, and interaction data to help operate and improve our services.
• Communications: support messages, emails, and call recordings (where permitted) for quality and compliance.

How We Use Your Data

We use personal data to:

• Provide and operate banking services (opening accounts, processing transfers, payments, cards).
• Verify identity and comply with KYC/AML and other legal requirements.
• Detect and prevent fraud and suspicious activity.
• Communicate important account notices and support requests.
• Improve and personalize our services, and for analytics and research.

Sharing & Third Parties

We may share personal data with:

• Payment processors, banks, and financial partners to complete transactions.
• Service providers (hosting, analytics, email delivery) who process data on our behalf under contract.
• Regulators, law enforcement, or courts where required by law or to protect rights and safety.

We require third parties to protect personal data and to use it only as permitted by us and the law.

Cookies & Tracking

We and our partners use cookies and similar technologies to recognize you, remember preferences, and analyze usage. Types of cookies:

• Essential: required for site security, login, and transactions.
• Performance & analytics: to understand site usage and improve performance.
• Functional: to remember language or display preferences.
• Advertising: for personalized offers (where applicable).

You can manage cookie preferences in your browser settings; blocking certain cookies may affect site functionality.

Security

We implement administrative, technical, and physical safeguards to protect personal information, including encryption, access controls, and monitoring. While we strive to protect your data, no transmission or storage is 100% secure — please help by keeping credentials confidential.

Data Retention

We retain personal data as necessary to provide services, comply with legal obligations (e.g., financial recordkeeping), resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

Your Rights

Depending on your jurisdiction, you may have rights including:

• Access: request a copy of your personal data.
• Correction: ask us to correct inaccurate information.
• Deletion: request deletion where permitted by law.
• Restriction/Objection: limit processing or object to certain uses.
• Data portability: request your data in a structured, machine-readable format.

To exercise rights, contact our Data Protection team (see Contact section). We may need to verify your identity before acting on requests.

GDPR / CCPA (If applicable)

If you are an EU resident (GDPR) or a California resident (CCPA), additional rights and protections may apply. We provide mechanisms to exercise those rights — please contact us and we'll guide you through the process.

Changes to this Policy & Contact

We may update this Privacy Policy. When we make material changes, we will provide notice via the Site or email. Continued use after notice constitutes acceptance of changes.

Contact

If you have questions or requests about your personal data, contact:

• Email: privacy@grandchase.space
• Support: Contact Support
• Phone: +234 800 000 0000